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FAQ

General

Yes, we have a showroom that you can visit.

If you would like to view our products and display, please come to our showroom located at: 205 Balestier Rd, #01-09 The Mezzo, Singapore 329682.

 

If you prefer to pick up your order and pay on-site, you can do so at our service center: Blk 3027 Ubi Road 1, #04-114, Singapore 408720.

We look forward to seeing you!

No, not at the moment but we are working on it.

We currently do not provide on-site consultation services. However, you are welcome to visit our gallery with your lighting plan, where our lighting specialists will assist you in selecting suitable lights.

If you’re interested in learning more about our promotions, please visit our social media profiles on Facebook, Instagram, and TikTok. Our social media site E.lumify.

FB:https://www.facebook.com/profile.php?id=61556592876324&mibextid=eQY6cl

Tiktok: https://www.tiktok.com/@e.lumify

IG: https://www.instagram.com/e.lumify/

Products

At Lightsmart, we blend practicality with aesthetics, minimalist and sleek. Our mission is to illuminate everyday lives with affordable yet high-quality lighting solutions, elevate both residential and commercial spaces.

Lumens measure the brightness of a bulb, while watts measure its energy consumption. In simpler terms, lumens tell you how bright the light will be, and watts indicate how much energy the bulb uses.

Color temperature, measured in degrees Kelvin (K), determines the color appearance of the light. Lower temperatures, around 2700K, create a warmer ambiance, while higher temperatures, around 5000K, produce cooler light.

Light design and brightness preferences vary from person to person. We recommend visiting our showroom to experience how our lights fill the space before making a decision. This allows you to see firsthand how different lighting options suit your needs and preferences.

Warranty Coverage
  • Magnetic Track System: This product is covered by a warranty for a period of two (2) years from the date of purchase.
  • Other Products: All other products are covered by a warranty for a period of one (1) year from the date of purchase.

 

If the item is defective within the warranty period, we’ll require the original receipt for proof of purchase when you contact us. We reserve the right to repair the items(s) or provide an exchange with an item of similar value in the event of stock unavailability.

For avoidance of doubt, the warranty does not apply to defective items resulting from misuse, wear & tear, incorrect installation, damage caused by third-party installers and damage after delivery was made.

Orders

Get in touch with us and we’ll advise you on the next stock availability.

Shipping & Delivery

Our standard shipping duration is within 7 business days.

Payments & Returns

We accept Visa, Mastercard, American Express, and Union Pay 

At our Showroom, we accept payment via CASH and Paynow only. Please note that for credit card payments, we only accept them for online purchases.

We regret to inform you that we do not accept returns or offer refunds. However, as part of our commitment to customer satisfaction, we provide a one-for-one exchange for items covered under warranty.

Still have a Question?

Contact us below!